Responsible Gambling
At Spreadex Casino, we are committed to providing a safe and enjoyable gaming environment for all our customers. We take responsible gambling seriously and have implemented comprehensive measures to help you maintain control over your gambling activities.
Our Commitment
Spreadex Casino is licensed and regulated by the UK Gambling Commission (Licence Number: 000-039-372-R-319361-001) and adheres to the highest standards of responsible gambling practices. We are dedicated to preventing gambling-related harm and promoting safer gambling across all our services.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Tools to Help You Stay in Control
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the period resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
Temporarily or permanently exclude yourself from all Spreadex services. Self-exclusion periods can be set for 24 hours, 7 days, 1 month, 6 months, or permanently.
Take a Break
Take a short break from gambling with our cooling-off feature, available for 24 hours, 7 days, or 1 month.
Getting Help and Support
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Helpline: 0808 8020 133 (available 24/7)
Website: www.gamcare.org.uk
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Phone: 020 7384 3040
GambleAware
Independent charity providing information, advice, and support for those affected by gambling problems.
Website: www.begambleaware.org
GAMSTOP
Free service that allows you to self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk
Underage Gambling Prevention
Gambling is strictly prohibited for anyone under 18 years of age. We use advanced age verification systems and regularly monitor accounts to prevent underage gambling. If you suspect someone underage is gambling, please contact us immediately.
Financial Protection
All customer funds are held in segregated accounts with reputable UK banks, separate from company operational funds. This ensures your money is protected and available for withdrawal at any time.
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our Customer Support team is available:
Email: [email protected]
Phone: 01727 895 090
Live Chat: Available 24/7 on our website
Post: Spreadex Ltd, One Alie Street, London E1 8DE
Additional Resources
- Gordon Moody Association - Residential treatment for gambling addiction
- Citizens Advice - Free advice on debt and financial problems
- StepChange Debt Charity - Free debt advice and solutions
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and never chase your losses.
Last updated: March 2026
